David Evans Estate Agents Privacy Statement
David Evans Estate Agents is committed to protecting your privacy and your personal information and aims to maintain a high standard of compliance with the Data Protection Act 1998. The Privacy Statement forms part of the David Evans Estate Agents Privacy Policy and is intended to inform you about the following:
• How David Evans Estate Agents collects your personal information;
• What type of personal information David Evans Estate Agents collects;
• The purposes for which David Evans Estate Agents uses that information;
• How David Evans Estate Agents maintains and keeps the information secure; and
• How you may access, correct or update any personal information that David Evans Estate Agents holds about you.
How does David Evans Estate Agents collect personal information about me?
In its marketing activities, David Evans Estate Agents may access various databases in the public domain such as the electoral roll or other property databases. David Evans Estate Agents may also obtain referrals and recommendations from existing clients.
When you become a client or prospective client of David Evans Estate Agents, most of the personal information about you is collected by David Evans Estate Agents either directly from you, or indirectly from David Evans Estate Agents, The Mortgage & Insurance Bureau or from public-domain, government databases such as the previously mentioned example.
As part of its due diligence process prior to entering into lease or rental agreements with you, David Evans Estate Agents may use authorised credit-checking agencies.
What type of personal information does David Evans Estate Agents collect about me?
David Evans Estate Agents may collect any of the following information about you if you are a prospective Vendor, Purchaser, Tenant or Landlord:
• Contact details
• Property ownership details
• Desired property ownership details
If you are a prospective tenant, David Evans Estate Agents may collect the following information from you:
• Employment details such as your employment status, employer, salary, length of employment
• Other sources of income
• Personal and financial referees whom we may contact
Sometimes David Evans Estate Agents may also need to ask you for other personal information to enable David Evans Estate Agents to provide its services to you.
Why does David Evans Estate Agents collect this information?
David Evans Estate Agents collects this information to:
• Enable David Evans Estate Agents to provide you with the services and/or products you may require.
• To comply with estate agency legislation or regulations with respect to property sales, lettings and administration.
• Enable subsidiaries and third party partner businesses to assist you with related or ancillary services, as required.
How does David Evans Estate Agents use the personal information held about me?
Any personal information about you that David Evans Estate Agents collects and records will only be used or disclosed by David Evans Estate Agents lawfully and by fair means for the purpose of:
• compliance with our and your obligations under estate agency legislation and regulations and other minor acts
• helping David Evans Estate Agents and The Mortgage & Insurance Bureau efficiently and effectively deliver and improve on David Evans Estate Agents and The Mortgage & Insurance Bureau products and services or any other purpose specified to you at the time of collection; or
• any other purpose if you would reasonably expect David Evans Estate Agents to use or disclose that personal information for that other purpose and that other purpose is related to the above purpose; or
• sending you news and other information about David Evans Estate Agents’s activities and general promotional material which David Evans Estate Agents believes may be of interest to you, however, when David Evans Estate Agents does this, David Evans Estate Agents will provide you with an express opportunity to decline receiving any further communication from David Evans Estate Agents of this type via an opt-out mechanism.
If David Evans Estate Agents wishes to use or disclose any of your personal information in any other ways than described above, David Evans Estate Agents will not do so unless:
• David Evans Estate Agents has your express consent to do so;
• David Evans Estate Agents has reasonable grounds to believe that the use or disclosure is necessary to prevent a threat to life or health; or
• David Evans Estate Agents has reasonable ground to believe that the use or disclosure is required by law or to enforce the law.
Can I be anonymous when I deal with David Evans Estate Agents?
To some extent you can preserve your anonymity when you deal David Evans Estate Agents. You can visit our website without providing any personal information and you can access our estate agency advertising in various publications including weekly newspaper advertising.
However when you enter into transactions with David Evans Estate Agents or The Mortgage & Insurance Bureau, that involve the sale, purchase or rental of property, then various Acts, statutory legislation and regulations require you to provide us with personal information so as to identify you.
What happens if I want to access or correct the personal information held about me?
You may access your personal information held by David Evans Estate Agents, subject to some exceptions. We will respond to your request for access within 14 days and endeavour to provide the requested information within 30 days.
We may charge you a reasonable fee to recover our costs for providing access based on the quantity of material and time involved in providing access.
We may not be able to provide access to information in some situations including:
• Where in our opinion providing you access may create a serious threat to the life or health of any individual or may be an unreasonable intrusion into the privacy of another individual;
• Where your request for access is in our opinion frivolous or vexatious; or
• Where providing access would be unlawful, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of law, or denying access is specifically unauthorised by law.
If for any reason David Evans Estate Agents does not allow you to access your personal information, David Evans Estate Agents will provide you with reasons in writing for its decision.
Does David Evans Estate Agents provide my personal information to third parties?
There are some instances when we need to provide your personal information to third parties. We may be bound by law to provide your details to government-related bodies including but not limited to the tax office.
Sometimes we may need to outsource some of our administrative and other property-related functions to external organisations such as Advertising Agencies, Signwriters, building and garden maintenance contractors, or consultants such as accountants, lawyers, surveyors and other advisors. Most of the above organisations are bound by express or implied confidentiality obligations to David Evans Estate Agents.
David Evans Estate Agents does not sell your personal details to other organisations. We may however use the information about you to assist us with internal marketing and research.
How does David Evans Estate Agents keep my personal information secure?
David Evans Estate Agents will take reasonable steps to ensure information David Evans Estate Agents collects, uses or discloses is stored in a secure environment that is accessed only by persons authorised by David Evans Estate Agents so as to prevent misuse, loss or unauthorised access, modification or disclosure.
If the personal information is no longer needed for any purpose, David Evans Estate Agents will take reasonable steps to destroy or permanently de-identify the personal information.
David Evans Estate Agents endeavours to provide a secure environment and a reliable system but you should be aware that there are inherent risks associated with the electronic storage and transmission of information (particularly via the Internet) which cannot be guaranteed to be 100% secure.
Who do I contact for further information?
You can write to the Privacy Officer at:
David Evans Estate Agents
4 High Street
Eastleigh
Hants
SO50 5LA
Tel: 0845 094 0660